Meeting Tate Retail’s many demands

Tate Retail runs 8 shops at the four Tate Gallery sites, in London, Liverpool and St. Ives and required a system that could handle all aspects of operation, from standard till functions and stock control through to replenishment, purchasing and customer account management. As well as connecting shops and warehouses, the new system needed to respond to the differing needs of each shop, which varied according to size and exhibition being staged; facilitate ‘Suggested Purchases’ within the replenishment system; and sell items on account and with discounts to Tate members.

A test system was initially created, to work through user acceptance tests (UATs) and train staff, and when Tate was happy, the new system was rolled out to stores, starting with St. Ives and Liverpool. Tate Retail now has an EPoS and supply chain system able to cope with its various business demands and provide details of sales, stock, customer and staff activity at all times. Customer and stock information is also now delivered automatically to the publishing, ticketing and accounting systems, saving manual effort and inaccuracies.